Snow Joe, LLC (“Snow Joe”), whose product brands include Snow Joe®, Sun Joe®, Aqua Joe® and SupplyAID™, aims to provide the best possible customer experience, from the moment you place your order online to the moment your package arrives at your door. Have a question about a specific SupplyAID™ product? Our product experts are here to help! You can easily reach our Customer Service department via one of the methods below:

  • CALL US: at 1-866-SNOW-JOE (1-866-766-9563) Hours: Monday through Friday 9:00 am to 7:00 pm EST or Saturday and Sunday from 9:00 am to 4:00 pm EST. 
  • EMAIL US: at
  • CHAT WITH US: click the "Message Us" tab on the lower right side of each webpage to speak with a live agent via chat